Subscriptions, Cancellation & Consumer Rights

1. No current payment obligation

You are not purchasing a paid plan through the current beta. Any displayed future plan or credit concept is not an order or an automatic paid conversion. A future paid service requires a separate offer and your affirmative purchase decision.

You can stop using LifeOrg or request account deletion without cancelling a paid renewal in the current beta. Closing the account and deleting data follow the Account & Data Deletion notice.

2. Consumer rights can also apply to a free digital service

A digital-service contract can fall within consumer-protection rules even without a monetary price, including certain cases where a consumer provides personal data. The scope and exceptions depend on applicable law and the purposes for which the data is processed. The word “free” does not by itself waive rights concerning supply, conformity, withdrawal or remedies.

Where the applicable rules grant a right of withdrawal from a distance contract, you normally have 14 days from conclusion of the service contract to withdraw without giving a reason. Missing mandatory withdrawal information can affect that period. Simply creating an account or using a continuing digital service does not automatically remove the right.

3. Exercising a statutory withdrawal right

Where you have this right, send an unequivocal statement to legal@lifeorg.app or the operator’s postal address before the applicable deadline. Give enough information to identify the account and agreement, and state that you withdraw. You may use the model below, but it is optional. Retain a copy of your request.

You may also use any online withdrawal function provided for your agreement, without losing access to another legally permitted method. If applicable law requires that function or a durable confirmation, those rights remain available in addition to the contact routes above.

We acknowledge receipt and handle the consequences under applicable law. The current free beta has no subscription payment to refund. If a payment is lawfully due back under a future agreement, the applicable statutory reimbursement requirements prevail over any voluntary policy.

• Model statement — To: the LifeOrg operator identified on this page; legal@lifeorg.app or the published postal address.
• I hereby withdraw from my agreement for the provision of LifeOrg services.
• Account email or other contract identifier: …; date the agreement was concluded: …; consumer’s name and address: …; date of this notice: …
• Signature: only where the statement is submitted on paper. Do not provide a password, authentication code or unnecessary identity documents.

4. Information required before a future paid order

Before you accept a future paid offer, its purchase information must identify the seller, included service and limits, total price and currency, applicable taxes, billing interval, duration, any trial and conversion terms, renewal amount and frequency, cancellation route and available remedies. A payment obligation requires clear affirmative confirmation.

Any request to start a service during a withdrawal period, and its consequences, must be explained and recorded separately where the law requires. A continuing SaaS service must not be treated as a completed one-time download merely to remove withdrawal rights. Any lawful charge for performance before withdrawal depends on the relevant request, information and statutory conditions.

Purchase confirmation and contractual information must be supplied in a retainable form as required by law. Store-billed offers, if introduced, must identify the relevant store process and preserve rights that cannot be waived.

5. Cancellation, changes and complaints

For any future recurring service, cancellation of renewal, withdrawal from the agreement and account deletion are distinct actions. The applicable offer must explain when access ends and how to stop future charges without unreasonable obstacles. No recurring payment is created by these provisions.

Mandatory remedies for non-supply or lack of conformity, including appropriate correction, termination or reimbursement, remain available when the applicable conditions are met. We do not apply a blanket “no refunds” rule or require a consumer to waive statutory protection because a feature is in beta.

Contact legal@lifeorg.app for a complaint or support@lifeorg.app for practical help. The Terms explain Serbian complaint handling and access to official out-of-court dispute resolution. Contract changes and service discontinuation remain subject to applicable notice, durable-medium and consumer-remedy requirements.

• Serbian consumer protection
• EU consumer contract information